Refund policy

Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To avoid abuse of the returns system, please take extra care when trying on your new purchases, as unfortunately we can’t refund any items that are marked or tainted with make-up, fake tan, body lotions, perfumes or body odours.

Shoes can only be returned if they have not been worn. Shoes must be returned within 7 days in their original boxes. If Shoes are received after the 7 day period, no refund will be given and they will be sent back to the delivery address on the order.

Earrings are non-returnable items.

Swimwear can only be returned if the hygiene seal is in place and has not been broken. Sets of two-part items such as bikinis or suit sets of any kind must be returned as a complete set.

You can always contact us for any return question at enquiries@maidensladieswear.co.uk

How Do I Return My Order?
On returning your item please state clearly the return reasons on the reverse of the invoice, place it with all items you are returning inside of the parcel. Any items returned without this information will not be processed.

To return your product, you should mail your item/product to:

Maidens, 43, Chapel Street, Chorley, PR71BU

Please note you are responsible for the postage costs of the return.
Shipping charges are non-refundable. You will be refunded for the value of the returned items, less the delivery charges. P&P is only refunded if your items were faulty/incorrect on delivery.

If you received free delivery as part of any of our promotions and then return the items, your refund/credit will be minus the cost of the delivery.
If you are sending an item, you should consider using a trackable delivery service or purchasing delivery insurance. We don’t guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected, we will send an email to notify you that we have received your return and notify you of the approval or rejection of your refund.

Any items that our quality check team deem as un-returnable will be held at our premises for a maximum of 3 weeks, in which the customer must arrange collection for the un-returnable item. After 3 weeks, unfortunately we will have to dispose of the item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note may take up to 10 business days for this to be displayed on your billing statement. This is due to the length of time taken for the banks to handle the refund request.

Please note that any items bought within the store are bought on an exchange only policy. We only offer refunds on items bought via our online store.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please note that any items bought within the store are bought on an exchange only policy. We only offer refunds on items bought via our online store.